Skip to content
ConciergeIT Team
ConciergeIT: Fractional On-Demand Resources
If you have too many technology projects and not enough resources to get it all done, our approach to staff augmentation is what you're looking for.
To Do List
Strategic Advisory
Get fractional CTO/CIO, guidance to navigate a new domain, someone to help assess your current ecosystem, and more.
SUCCESS STORIES
Hospital Chain
Migrating Hospitals and Clinics into Centralized Workforce Management System Saves $3.5 Million.
Virtual CIO Helps Grow and Scale New Healthcare Enterprise
LATEST ARTICLES
AI Healthcare
AI in Healthcare: Opportunities, Benefits, & More
Using Salesforce for Healthcare Data Security and Compliance
PG-Wheat-Footer-L1hc
Provisions Group Wheat Icon
Why the Wheat?
Find out the story behind our iconic wheat logo. (Hint: it doesn’t have anything to do with bread.)
NashvilleBusinessJournal-Awards-L1hc-2ndTechServices
Nashville Business Journal Management Consulting Award
Nashville Business Journal Awards
Nashville Business Journal Awards Recruiting
ServiceIcon_L1hc
SALESFORCE SERVICE CLOUD SOLUTIONS

Provide a better customer experience by leveraging our Salesforce expertise to manage and track your business’s service success.

Our team works to streamline and enhance internal and external customer service. From increasing team efficiency to automating customer responses, our team customizes solutions based on your business goals.

IP-CustomerChat2-L1hc

Common obstacles we can overcome with Salesforce Service Cloud

Expenditure

Ability to control or cut production costs

 
Improvement Improve customer service and response times  
Support

Open other support channels beyond phone and email

 
Clarity

Gain clarity and visibility into productivity

 
Assessment

Determine what issues consume too much time

 
Insights

Assist product management with better insights on customer matters

 
Personalization

Deliver personalized service on a digital scale

 
Operations

Get insights for internal operation improvement

 

Use our team of certified experts to implement Salesforce Service Cloud for your business.

  • Configure case stages, types and close reasons
  • Automate customer alerts and emails
  • Engage customers through portals and chat
  • Track data that drives internal operation improvement
  • Build customized email templates
  • Integrate with external applications for automated case creation
  • Build out technician workflows
  • Algin your team support volumes by day, type or channel
Customer Chat