HEALTHCARE IT
End-to-end IT solutions for healthcare organizations.
ORTHODONTIC HEALTHCARE INDUSTRY
How we streamlined application support with PG360
Services provided
- SOP Relay support and enhancements
- Project management
- Resource management
- Workstream backlog management
- Biweekly and month-end detailed reporting
THE CHALLENGE
Coordinating application support as requests and priorities evolved
An orthodontic healthcare organization needed ongoing technical capacity for a custom application Provisions Group had built through a separate engagement. Continuing support needs and enhancement requests required a delivery structure that could adapt as the backlog changed.
The organization entered a PG360 engagement centered on ongoing application support and enhancements. Delivery management, resource coordination, backlog management, and reporting provided a consistent process for organizing work as requests emerged.
The organization needed to address several connected priorities:
- Maintain access to resources for continuing application support.
- Manage an evolving backlog of enhancement requests.
- Adjust technical resources as backlog needs changed.
- Coordinate multiple projects, requests, and workstreams.
- Maintain visibility into resource utilization.
OUR PROVISIONS GROUP SOLUTION
Ongoing application support, coordinated through PG360
Provisions Group established a PG360 engagement centered on SOP Relay support and enhancements. An assigned Delivery Manager coordinated requests, resources, backlog priorities, and service utilization. Regular check-ins covered status, accomplishments, work in progress, risks, issues, backlog, and budget. A backlog maintained in Azure DevOps (ADO) provided visibility into requested work and priorities.
- Application support
- Project and backlog management
- Resources and reporting
Application support and enhancements
SOP Relay support and enhancements formed the initial workstream. PG360 provided access to technical resources as continuing application needs and enhancement requests entered the backlog.
This workstream enabled:
- Ongoing application support.
- Capacity for application enhancement work.
- A requested-work backlog managed in Azure DevOps.
Project and backlog management
A Provisions Group Delivery Manager managed PG360 projects and requests while coordinating the backlog of workstreams. Regular check-ins kept active work, priorities, risks, and budget visible as requests evolved.
This workstream enabled:
- Project and request management.
- Backlog management.
- Coordination of active workstreams.
- Delivery management across application requests.
Resource management and reporting
Delivery management included resource coordination and detailed monthly reporting on service usage, resources, and role classifications. Biweekly check-ins and month-end reporting supported visibility into work and utilization.
This workstream enabled:
- Resource management aligned to backlog needs.
- Visibility into resource utilization.
- Monthly usage reporting.
THE RESULTS
A defined delivery structure for continuing application needs
The engagement focused on ongoing application support and enhancements rather than an application replacement or a single measured transformation project. It established the following capabilities:
- Improved access to technical resources for ongoing application support.
- Additional capacity to address enhancement requests as needs entered the backlog.
- Improved coordination of projects, requests, resources, and workstream priorities.
- Increased visibility into resource utilization through monthly reporting.
- More coordinated management of an evolving application support backlog.
- Flexibility to direct PG360 resources toward changing application needs or priorities beyond the application.
Continuing application support with an adaptable backlog
PG360 connected technical resources, delivery management, and utilization reporting as application needs changed.
Flexible application support for your healthcare organization
When your application needs support and enhancements beyond implementation, PG360 gives your team access to technical resources and a structure for managing projects, requests, and backlog priorities. Work with Provisions Group to coordinate technical delivery as your business requirements change, with reporting that keeps resource utilization visible.