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ORTHOPEDIC SURGERY
How an Orthopedic Practice Optimized Operational Efficiency Through PG's Comprehensive eClinicalWorks Assessment
Services Provided
- Comprehensive eClinicalWorks Assessment
- Workflow Optimization
- RCM Advisory
The Challenge: Untapped Potential within eClinicalWorks
A growing orthopedic practice wanted to maximize the value of its eClinicalWorks platform while improving operational efficiency, revenue cycle performance, patient engagement, and workflow standardization. The organization had strong foundational processes in place, but leadership saw opportunities to automate manual workflows, increase visibility, and strengthen financial controls across clinic and ASC operations.
The practice needed a clear view of where eCW was already supporting the business well — and where configuration, workflow, and reporting improvements could create measurable operational gains.
The Goal:
Through its Comprehensive eClinicalWorks Assessment, Provisions Group conducted a full consulting engagement designed to deliver a practical optimization roadmap that would help the organization improve claim management, streamline patient eligibility and financial agreement processes, expand digital engagement, and standardize clinical and administrative workflows across locations.
73%
Assessment Score
40+
Opportunities Identified
6
Impact Areas Identified
Our Provisions Group Solution
As part of Provisions Group's Comprehensive eClinicalWorks Assessment, our full consulting engagement, our team conducted a comprehensive review of the organization's eClinicalWorks environment, including EHR workflows, practice management configuration, ASC operations, and revenue cycle processes. The assessment evaluated current-state performance, surfaced operational bottlenecks, and translated findings into a prioritized optimization roadmap.
PRIORITY OPTIMIZATION AREAS
Revenue Cycle Optimization
• Automated claim work queues and denial routing
• Claim status triggers and action assignments
• CAS-code-enabled denial management
• Claims and work queue reporting dashboards
• Month-end hard close procedures
Patient Engagement + Front Office
• Healow portal and digital check-in optimization
• Healow TeleVisits capability
• Messenger communication improvements
• Quick Registration workflow acceleration
Clinical + ASC Efficiency
• Chart prep documentation moved into eCW templates
• Medication reconciliation and documentation improvements
• Standardized intake, kiosk, and registration processes
• Expanded templates, macros, and order management tools
The Results: A Practical Roadmap for Operational and Financial Improvement
The final roadmap prioritized workflow automation, clearer claim ownership, stronger denial management, improved patient-facing digital tools, and better reporting visibility. Together, these recommendations gave leadership a structured path to improve productivity, reduce avoidable manual work, and better leverage existing technology investments.
Whether you’re scaling patient acquisition, improving data integrity, or reducing manual administrative work, we help you build a foundation your team can trust as you grow.
The Results
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Reduced manual claim assignment and follow-up activities
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Faster denial resolution and cleaner claim submission processes
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Improved patient experience through enhanced digital engagement tools
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Greater visibility into revenue cycle performance
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Standardized workflows across clinical and ASC operations
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Stronger reporting accuracy and financial controls
Estimated Annual Opportunity
The combined optimization roadmap identified hundreds of thousands of dollars in annual operational and revenue cycle improvement potential, driven by staff time savings, workflow automation, enhanced claim management, and patient engagement efficiencies.
Ready To Optimize Your EHR?
This case study highlights the results of our Comprehensive eClinicalWorks Assessment, a full consulting engagement that delivers a detailed optimization roadmap and implementation recommendations.
Not sure if you're ready for a comprehensive assessment? Start with our complimentary EHR Assessment to identify high-level opportunities before moving into a deeper engagement.