HEALTHCARE IT
End-to-end IT solutions for healthcare organizations.
VETERINARY HEALTHCARE INDUSTRY
How we streamlined IT delivery with flexible technical services
Services provided
- Field services coordination and project management
- Infrastructure and network engineering
- Technology procurement services
- Microsoft 365 assessment and right sizing
- Network, cloud, and security services
THE CHALLENGE
Coordinating IT delivery across 800 veterinary practices
A growing veterinary healthcare organization supporting a network of 800 previously independent practices needed additional technical capacity across network, cloud, security, and field services. Its internal team needed to coordinate an evolving backlog while working toward efficiencies of scale.
The opening scope included infrastructure and network engineering, field services coordination, procurement, and assessment of the Microsoft 365 environment. These priorities crossed multiple IT disciplines and required access to specialized resources as needs emerged.
The organization needed a delivery structure that could address the following priorities:
- Standardize clinical technologies across dispersed sites.
- Provide access to network, cloud, security, and field services resources.
- Engage custom application development resources.
- Build enterprise infrastructure and networks.
- Coordinate procurement across technology initiatives.
- Assess Microsoft 365 user profiles and licensing.
OUR PROVISIONS GROUP SOLUTION
Flexible technical capacity, coordinated through PG360
Provisions Group established a PG360 engagement that combined delivery management with access to technical resources across network, infrastructure, cloud, security, field services, procurement, application development, and Microsoft 365 priorities.
The retained services arrangement allowed the internal team to direct resources toward defined projects, service requests, and changing backlog needs. An assigned Delivery Manager coordinated the work and provided monthly visibility into utilization.
- Delivery management
- Infrastructure and networks
- Procurement
- Microsoft 365
Field services coordination and project management
An assigned Delivery Manager coordinated projects, requests, resources, and the workstream backlog. Monthly usage reporting gave the organization visibility into service utilization as priorities changed.
This workstream enabled:
- Rapid application of appropriate technical skill sets.
- Field services coordination across clinical sites.
- Project and request management.
- Resource and backlog management.
Infrastructure and network engineering
Provisions Group provided documentation and support for clinic resources, including end-user support, infrastructure, and network setup. The work supported the broader network, cloud, and security engineering engagement.
This workstream enabled:
- Dedicated, real-time support for clinical end users.
- Migration of clinical resources toward an enterprise standard.
- Advanced support for clinical systems upgrades.
- Additional infrastructure and network engineering capacity.
- Access to technical resources as needs entered the backlog.
Technology procurement services
Provisions Group provided sourcing capabilities for hardware, software, and cloud subscriptions as technology needs emerged.
This workstream enabled:
- Technology procurement support and access to discounts.
- Hardware and software sourcing.
- Cloud subscription sourcing when required.
Microsoft 365 assessment and right sizing
The initial backlog included a Microsoft 365 assessment and right sizing. The work involved analyzing user profiles and aligning licensing with those users’ needs.
The assessment supported improved use of the available Microsoft 365 license options and visibility into right-sizing opportunities.
THE RESULTS
Technical resources aligned to changing clinical IT priorities
The engagement established delivery capabilities around an evolving IT backlog rather than a single measured transformation project.
- Increased access to technical resources across network, cloud, security, application development, and field services.
- Enhanced coordination of field services, project requests, resources, and backlog activities.
- Faster access to support tiers for clinical operations.
- Additional engineering capacity for infrastructure and network priorities.
- Monthly delivery reporting that improved visibility into service utilization.
- Access to procurement support for hardware, software, and cloud subscriptions.
- Visibility into Microsoft 365 right-sizing opportunities.
- Flexibility to direct technical resources toward changing business needs.
Flexible IT capacity across a multi-site veterinary network
Coordinated delivery management connected technical resources to an evolving project backlog.
Flexible IT capacity for your healthcare organization
When your IT priorities span infrastructure, networking, cloud, security, and field services, PG360 gives your team access to technical resources against defined projects, service requests, and backlog priorities. Work with Provisions Group to coordinate delivery and maintain visibility into utilization as your needs change.