The Challenge: Missing Deadlines
This client is a multi-billion-dollar hospital management company with a presence in 22 states. Process gaps were causing the company to regularly miss implementation targets when acquiring new clinics. When our client acquires an ambulatory clinic, they commit to an implementation deadline of 90 days from contract signing—a deadline they were frequently missing.
They had determined that the most common shortcomings were IT procurement, installation, and vendor management. An EMR vendor’s requirement for 90 days (about three months) of notice to engage their training group wasn’t helping either.
We needed to turn independent clinics into network providers in 90 days-or less.
Our Provisions Group Solution
Provisions Group assigned a Senior Consultant with significant HIT project management experience to the project. Experienced leadership results came quickly with the following five processes:
Improve project tracking and speed up the work that needs to be done after acquiring a clinic.
Streamline vendor management.
Communicate per-site implementation requirements in a clearer and more concrete way.
Create standardized hardware packages for more predictable installation, then put in place a process to determine the package needs of each new clinic.
Provide EMR trainers who could be on-site with less than seven days’ notice.
We now remain on-site with our client as an outsourced provider, and we continue to manage implementation and onboarding process a year and a half after we started. On average, we bring 3 to 4 clinics up to speed each month.
Speed Up Work
After “managing by spreadsheet” with non-technical staff—and even engaging the primary installation vendor to self-manage the project—our client turned to us for help smoothing clinic implementation. Provisions provided feasible and practical solutions to turn a lagging process into a well-oiled—and profitable—machine.
Two weeks saved per launch.