Under the general direction of the SVP, Product Innovation, and in support of the overall company growth:
The Business Analyst will primarily work with the Business Analyst, Development, Quality Assurance, and Customer Experience teams in support of product development.
The Business Analyst will also work with the VP, Product Innovation, to interpret compliance and business needs and translate them into software, training, support, and services.
SPECIFIC JOB RESPONSIBILITIES INCLUDE:
Consults with customers and stakeholders to identify key business processes, to prioritize customer requirements, and to clarify customer objectives.
Assists the SVP, Product Innovation, in driving product success by ensuring full product adoption and usage through clear and salient design, requirements gathering and documentation development, and technical architecture support.
Assists in software design to satisfy product requirements identified by the Vice President, Product Innovation.
Writes requirements and participates in engineering review of requirements for Sprint Planning and Development schedules.
Ensures Users Stories are documented effectively for UAT.
Technical and Product Documentation:
Creates and maintains user manuals for software products.
Creates customer support materials, as requested.
Creates materials used for end-user training, as requested.
Acceptance Testing (UAT) and Quality Assurance Support:
Prepares and executes the UAT plans to ensure that requirements are met.
Works with Customer Experience teams to develop tests that meet the requirements of the customers.
Works with Quality Assurance team to ensure that requirements and test cases are in sync.
Assists the SVP, Product Innovation in the design and documentation (prototyping, wireframes, etc.)
Assists with evaluating new product concepts and product enhancement requests from customers and from internal colleagues.
Assists with implementing configuration and rules in the software such as links to regulatory references, updates to regulations, updates to questions and updates to media/threats/vulnerabilities/controls.
Assists with researching problem reports, triages technical issues and identifies the root causes of problems.
Assists Customer Experience Team with notifying stakeholders of the status of open defects and resolution.
SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED:
Skills & Knowledge:
Excellent attention to detail and analytical skills required.
Technical enthusiast with an understanding of web-based software.
Excellent written and oral communications skills, including presentation and interpersonal skills.
Excellent customer service attitude.
Proven problem-solving skills.
Highly organized, detail-oriented, and driven to complete follow up activities.
Proficiency with the following software tools/applications: Microsoft Office, Basecamp, Pivotal Tracker, DropBox, and Atlassian (Jira & Confluence).
The initiative and ability to:
Study and learn new subject matter and context quickly.
Study and learn new work tools quickly.
Interact with colleagues to devise and carry out an effective self-training program.
Exercise flexibility of assignments within the company.
This position has significant interaction with both internal and external stakeholders, including colleagues and customers. This position requires a strong customer service orientation and the ability to:
Work independently on a variety of projects simultaneously.
Exercise good judgment and initiative to manage priorities, make decisions, and delight customers, while keeping the company’s interests in mind.
Engage in pleasant, articulate dialogue with customers, acknowledge and appreciate their needs and concerns, and collaborate to deliver solutions promptly.
Quickly develop trusting relationships with a variety of healthcare compliance and information system professionals.
Pose questions and listen to customer responses effectively so as to draw out essential facts, data, business process descriptions, sensitivities, and perspectives.
Demonstrate an unflagging commitment to making and keeping promises to all constituents.
3 to 5+ years of experience on a software development team doing requirements, testing, and design.
3 to 5+ years of experience in the product review and web-based applications.
QA and/or BA background and experience.
Experience in an agile software development environment.
BA/BS degree, preferably in Computer Sciences, Business Administration, Engineering or related disciplines with operations and/or information technology focus or equivalent work experience required.
Project management and/or security certifications a plus.
Experience with creating, documenting, and executing repeatable work processes and procedures.
Experience working in the healthcare industry a plus.
History of telecommuting success and experience is a plus.
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