Job #2956 Business Analyst

Job #: 2956
Location: Mobile - Not Location Specific
Category: Financial
Skillset: Data Management
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

SUMMARY OF DUTIES:

  • Under the general direction of the SVP, Product Innovation, and in support of the overall company growth:
    • The Business Analyst will primarily work with the Business Analyst, Development, Quality Assurance, and Customer Experience teams in support of product development.
    • The Business Analyst will also work with the VP, Product Innovation, to interpret compliance and business needs and translate them into software, training, support, and services.

 

SPECIFIC JOB RESPONSIBILITIES INCLUDE:

  • Business Requirements:
    • Consults with customers and stakeholders to identify key business processes, to prioritize customer requirements, and to clarify customer objectives.
    • Assists the SVP, Product Innovation, in driving product success by ensuring full product adoption and usage through clear and salient design, requirements gathering and documentation development, and technical architecture support.
    • Assists in software design to satisfy product requirements identified by the Vice President, Product Innovation.
    • Writes requirements and participates in engineering review of requirements for Sprint Planning and Development schedules.
    • Ensures Users Stories are documented effectively for UAT.
  • Technical and Product Documentation:
    • Creates and maintains user manuals for software products.
    • Creates customer support materials, as requested.
  • Training Materials:
    • Creates materials used for end-user training, as requested.
  • Acceptance Testing (UAT) and Quality Assurance Support:
    • Prepares and executes the UAT plans to ensure that requirements are met.
    • Works with Customer Experience teams to develop tests that meet the requirements of the customers.
    • Works with Quality Assurance team to ensure that requirements and test cases are in sync.
  • Product Design:
    • Assists the SVP, Product Innovation in the design and documentation (prototyping, wireframes, etc.)
    • Assists with evaluating new product concepts and product enhancement requests from customers and from internal colleagues.
  • Configuration Management:
    • Assists with implementing configuration and rules in the software such as links to regulatory references, updates to regulations, updates to questions and updates to media/threats/vulnerabilities/controls.
  • Defect Resolution:
    • Assists with researching problem reports, triages technical issues and identifies the root causes of problems.
    • Assists Customer Experience Team with notifying stakeholders of the status of open defects and resolution.

 

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED:

Skills & Knowledge:

  • Excellent attention to detail and analytical skills required.
  • Technical enthusiast with an understanding of web-based software.
  • Excellent written and oral communications skills, including presentation and interpersonal skills.
  • Excellent customer service attitude.
  • Proven problem-solving skills.
  • Highly organized, detail-oriented, and driven to complete follow up activities.
  • Proficiency with the following software tools/applications: Microsoft Office, Basecamp, Pivotal Tracker, DropBox, and Atlassian (Jira & Confluence).
  • The initiative and ability to:
    • Study and learn new subject matter and context quickly.
    • Study and learn new work tools quickly.
    • Interact with colleagues to devise and carry out an effective self-training program.
    • Exercise flexibility of assignments within the company.
  • This position has significant interaction with both internal and external stakeholders, including colleagues and customers. This position requires a strong customer service orientation and the ability to:
    • Work independently on a variety of projects simultaneously.
    • Exercise good judgment and initiative to manage priorities, make decisions, and delight customers, while keeping the company‚Äôs interests in mind.
    • Engage in pleasant, articulate dialogue with customers, acknowledge and appreciate their needs and concerns, and collaborate to deliver solutions promptly.
    • Quickly develop trusting relationships with a variety of healthcare compliance and information system professionals.
    • Pose questions and listen to customer responses effectively so as to draw out essential facts, data, business process descriptions, sensitivities, and perspectives.
    • Demonstrate an unflagging commitment to making and keeping promises to all constituents.

 

Experience/Education:

  • 3 to 5+ years of experience on a software development team doing requirements, testing, and design.
  • 3 to 5+ years of experience in the product review and web-based applications.
  • QA and/or BA background and experience.
  • Experience in an agile software development environment.
  • BA/BS degree, preferably in Computer Sciences, Business Administration, Engineering or related disciplines with operations and/or information technology focus or equivalent work experience required.
  • Project management and/or security certifications a plus.
  • Experience with creating, documenting, and executing repeatable work processes and procedures.
  • Experience working in the healthcare industry a plus.
  • History of telecommuting success and experience is a plus.

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