Job #2863 IT Support

Job #: 2863
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: Integration
Placement Type: Contract
Start time: ASAP
Additional Details:

Job Description:

Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.

Qualifications:

  • Business information technology
  • Business systems engineering
  • Computer networking and hardware
  • Computer software development
  • Information technology
  • Internet engineering
  • Software engineering.

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