Job #2829 Senior Business Analyst

Senior Business Analyst

Overview: In an Agile methodology framework, this position is responsible for ensuring that business needs are translated into comprehensive requirements and those new capabilities are successfully implemented across a wide range of systems and/or policy-related applications. Responsible for the collection, evaluation, understanding, and communication of requirements involved with building and implementation of applications and systems. Provide ongoing support including resolution of system issues, root cause analysis of problems, planning, and testing of system upgrades and coordination of the development of enhancements with in-house resources and third-party vendors.

Duties Include:

• Collaborate with the Product Owner to prioritize and maintain the product backlog
• Clearly communicate vision and goal at beginning of every release and sprint
• Continuously and consistently provide status updates to stakeholders
• Identify competing priorities, work to resolve and effectively escalate when needed
• Chart existing business processes to define current business activities for the development of procedures and models.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, user stories, task, and workflow analysis.
• Proactive collaboration with business operations to analyze information needs and functional requirements to deliver artifacts needed to support both IT project initiatives and maintenance/enhancement efforts (e.g. User Stories, Acceptance Criteria, Process flows, etc.).
• Participate in sprint planning, backlog review and prioritization, and retrospective activities.
• Be the liaison between the business units, technology teams, support teams, and agent community.
• Assist in analyzing requirements, policies, and customer needs against system capabilities and functions to determine gap.  
• Communicate and present process changes, enhancements and modifications to management, peers, staff and other employees so that issues and solutions are understood.
• Create process and systems models, system design proposals, functional user specifications, diagrams and charts to provide direction where appropriate.
• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
• Work with software developers and other end users to ensure technical compatibility and user satisfaction.
• Document, track and monitor problems to ensure timely resolutions are achieved.
• Provide input into the development of application training material and delivery approaches.

What we need from you:

• Bachelor’s degree in Business Administration, Computer Science, or equivalent work experience.
• Prior experience with Agile/SCRUM
• 3-5 years of direct work experience in a business process analysis capacity, including all aspects of process analysis, mapping, and documentation
• Demonstrated ability to analyze problems/issues, identify patterns and recommend creative solutions.
• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company goals and strategic priorities.
• Able to multi-task and adapt to changes and shifting priorities with ease in a fast-paced environment.
• Must have familiarity with and understanding of support tools, techniques, and IT delivery services.
• Experience with Microsoft Office suite including Visio

Skills that will help you stand out:

• P&C experience
• Experience with VB, SQL, reporting/query tools
• Agile Methodology Certifications (CSM/CSPO, etc.)