Job #2764 Salesforce Admin

Job #: 2764
Location: Nashville, Tennessee
Category: Management
Skillset: Development
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

Salesforce Administrator Description

The position will lead the deployment and administration of Salesforce across the client’s enterprise working with executive management, department leads and their teams, providing solutions, process improvements, training, and analysis to support their sales and account management objectives. The Salesforce Administrator will also manage the configuration and administration of Service Cloud, our client’s customer service tracking database. This position also works closely with IT, third party providers and other vendors to connect Salesforce and Service Cloud to production systems that manage accounts, contracts and healthcare databases.

 

Key Responsibilities

  • Leverage Salesforce Sales Cloud and Service Cloud experience to become a trusted internal consultant for all business units and leadership to ensure that desired business results are achieved in a quality manner
  • Provide daily technical expertise, analysis, and recommendations on how to best utilize Salesforce functionality to design processes and deliver solutions that support sales and marketing strategies
  • Extend functionality to support business needs via triggers, Visualforce pages, workflows and other customizations
  • Share and implement recommendations on best practices and process improvements
  • Identify and nurture individuals, developing their Salesforce skillset to support daily departmental needs
  • Create documentation and training sessions to develop CRM knowledge and increase user adoption
  • Perform routine data cleansing on accounts and contacts by merging, mass updating and importing data
  • Develop processes to efficiently extract and transform data from various sources to populate Salesforce
  • Harness Salesforce APIs to share information in both directions, ensuring systems can talk to each other efficiently
  • Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals
  • Develop detailed work plans, schedules, project estimates, resource plans and status reports
  • Manage user licenses, budgets, and external resources

Knowledge, Skills, and Abilities

  • Experience managing a complex Salesforce database serving multiple, diverse service lines
  • Previous experience in leading corporate teams and working in a collaborative environment
  • Knowledge of best practices for Salesforce technology and CRM business processes
  • Proven experience in setting the direction, development, and implementation of CRM software solutions
  • Strong project management skills and knowledge of CRM software deployment methodologies
  • Excellent communication skills. Proficiency in Excel, Word, and PowerPoint

Technical Expertise

  • Applications and software such as HTML, CSS, Acrobat, SharePoint
  • Digital marketing platforms such as HubSpot, Marketo
  • Salesforce utilities such as CRM Fusion, Drawloop, Passage Technology, Force.com, Config Workbook
  • Programming languages such as SQL, JavaScript, HTML, Java, Apex
  • Relational databases and data integration tools such as SQL Server, Confluent

Education, Experience, & Certifications

  • Bachelor’s Degree in Computer Science, Mgmt Information Systems, Software Engineering, or related field
  • 5+ years’ experience with Salesforce CRM and Service Cloud applications
  • Salesforce Certified Administrator required Salesforce Certified Advanced Administrator preferred
  • Professional in Project Management (PMP). Salesforce App Builder, Developer I or II certifications are a plus

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