Job #2721 Help Desk Supervisor

Job #: 2721
Location: Nashville, Tennessee
Category: Infrastructure, Management
Skillset: End User Support, Networking
Placement Type: Contract to Hire
Start time: ASAP
Additional Details:

We seek an individual with

  • Two-year degree in computer science, telecommunications or related degree is required
  • Four-year degree a plus
  • Two or more years of demonstrated, inspirational leadership
  • Minimum of five years of experience providing support to customers, technical customer support is a plus
  • Experience in a call center, preferably a technical call center
  • Experience in developing, documenting, and training on procedures
  • Awesome communication and organizational skills
  • High energy and drive
  • Knowledge of Internet services such as HTTP, FTP, DNS, POP, etc. is preferred
  • Demonstrated experience using issue tracking systems used to create, update, and close trouble tickets and generate reports Intermediate to advanced knowledge of email software, Windows, Mac systems, etc. is a plus

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