Provisions Group has a client looking for a full-time Senior IT Support Specialist for their Nashville office. The Senior IT Support Specialist is a strategic, multi-faceted, and dynamic hands-on technical engineer with the ability to resolve complex issues. Senior IT Support Specialists serve as an escalation point for other engineers and are able to provide exemplary service in a fast-paced environment.
Duties and Responsibilities
The ideal Senior IT Support Specialist candidate must be able to prioritize and work on multiple issues concurrently and deliver measurable results in a high-pressure environment. He or she will perform problem analysis and systems monitoring, as well as network security management, performance analysis, and support. In addition, the ideal candidate must be able to provide regular communication between the client and team, strong team representation and set proper client expectations.
Senior IT Support Specialist candidates will ensure all processes and procedures are completed, quality standards are met, and projects are profitable. He or she must be able to diagnose and resolve issues relating to business Internet connectivity, WAN technologies, remote access and VPN configuration. In addition, he or she should be able to work with and troubleshoot the Microsoft series of operating systems and server solutions (Exchange, SQL, Terminal Services (RDS), IIS, AD).
An overall understanding of quality client service, experience working in a diverse team environment, strong business acumen and the instinct to think and act strategically are essential for success within our organization.
are a plus)
DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN
Physical Demands and Work Environment
The physical demands described here are representative of the ability to perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities. Individuals may need to sit or stand as needed, may require walking primarily on a level surface, and lifting up to 25 pounds.