Job #2703 Senior IT Support Specialist

Job #: 2703
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: Networking
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

Job Description

Provisions Group has a client looking for a full-time Senior IT Support Specialist for their Nashville office. The Senior IT Support Specialist is a strategic, multi-faceted, and dynamic hands-on technical engineer with the ability to resolve complex issues. Senior IT Support Specialists serve as an escalation point for other engineers and are able to provide exemplary service in a fast-paced environment.

Duties and Responsibilities

The ideal Senior IT Support Specialist candidate must be able to prioritize and work on multiple issues concurrently and deliver measurable results in a high-pressure environment. He or she will perform problem analysis and systems monitoring, as well as network security management, performance analysis, and support. In addition, the ideal candidate must be able to provide regular communication between the client and team, strong team representation and set proper client expectations.

Senior IT Support Specialist candidates will ensure all processes and procedures are completed, quality standards are met, and projects are profitable. He or she must be able to diagnose and resolve issues relating to business Internet connectivity, WAN technologies, remote access and VPN configuration. In addition, he or she should be able to work with and troubleshoot the Microsoft series of operating systems and server solutions (Exchange, SQL, Terminal Services (RDS), IIS, AD).

An overall understanding of quality client service, experience working in a diverse team environment, strong business acumen and the instinct to think and act strategically are essential for success within our organization.

Qualifications

  • Self-starter with the ability to find his/her own solutions to problems and understand the interdependencies between applications/systems
  • Extensive experience with routing concepts, network, and port address translation, and firewall rules
  • Working knowledge of backup and disaster recovery methodology
  • Ability to listen carefully and extract key intricacies
  • Excellent written and verbal communication skills
  • Strong analysis and judgment skills
  • Works well in diverse team environments

Education

  • A degree or diploma in Computer Science, Management Information Systems or related field is desired
  • Minimum of 3 years of experience in technical support with strong technical problem diagnosis skills
  • Industry Certifications, such as ITIL, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Professional (CCNP) and/or VMware Certified Professional (VCP5)

    Technology Experience

  • In-depth knowledge of Windows Server and Desktop Operating System best practices relating to deployment, configuration, and administration
  • Windows Server technologies (Exchange, Terminal Services/RDS, Active Directory)
  • Virtualization troubleshooting and support (VMware preferred), including SAN experience
  • Advanced Firewall/VPN configuration and troubleshooting (Cisco, Juniper, and Fortinet products

    are a plus)

  • Advanced knowledge of network configuration and troubleshooting including but not limited to

    DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN

  • Extensive experience deploying and troubleshooting hardware, applications, and enterprise level

    systems

  • IP Telephony configuration and troubleshooting experience (Cisco, ShoreTel)
  • Working knowledge of Microsoft Office applications and configuration

    Physical Demands and Work Environment

    The physical demands described here are representative of the ability to perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities. Individuals may need to sit or stand as needed, may require walking primarily on a level surface, and lifting up to 25 pounds.

 

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