Job #2699 Desktop Support Engineer

Job #: 2699
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: Networking
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

Key Responsibilities and Accountabilities

1.1 Work trouble tickets submitted via phone or via Help Desk Ticketing System. May include, but not limited to:

  • Triaging trouble tickets
  • Troubleshooting PC hardware issues
  • Troubleshooting PC software issues
  • Unlocking user accounts
  • Resetting user account passwords
  • Investigating email delivery issues
1.2 Deploy PC’s for new hires or as upgrades for existing employees
  • Manually install Windows 10, necessary applications, and configure PC’s
  • Deploy Windows 10 image to PC’s
  • Transfer user files and settings between PC’s
1.3 Create user accounts and mailboxes
  • Create user accounts in Active Directory
  • Add new user accounts to appropriate security and distribution groups
  • Assign necessary permissions to new user accounts
  • Create new user mailboxes in Exchange Organization
1.4 Disable user accounts and mailboxes
  • Disable user accounts in Active Directory
  • Remove disabled user accounts from security and distribution groups in Active Directory
  • Remove permissions from the user account in Active Directory
  • Configure forwarding on mailboxes in Exchange Organization
  • Assign permissions to mailboxes in Exchange Organization
1.5 Instruct users on technology usage. May include but is not limited to:
  • Microsoft Windows 10
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Internet Explorer
  • Google Chrome
  • Microsoft Sharepoint
  • Masergy VoIP Phone System
  • IT Help Desk Ticketing System
  • Audio/Video Conferencing
Required and Desired Qualifications, Skills & Experience
  • An Associate’s Degree or higher in Information Technology, Computer Technology or similar discipline; or 2+ years of experience in a Desktop Support role in a Microsoft Windows Environment.
  • Must be able to assist and instruct users in a friendly manner, and without making the user feel ignorant or inadequate.
  • Must be able to diagnose and fix issues, based upon the basic understanding of underlying technologies.
  • Must work well with other Desktop Support team members.
  • Should be able to self-direct at times, working issues that are noticed without needing to be directed to do so.
  • Must be very familiar with Windows 7 & 10. Should have experience installing, configuring, and troubleshooting.
  • Must be very familiar with Office Suite; specifically, Outlook, Word, Excel. Should have experience installing, configuring, and troubleshooting.
  • Should have experience creating and managing user and computer objects in Active Directory.
  • Should have experience creating and managing Exchange mailboxes.

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