Job #2691 Project Engineer

Job #: 2691
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: Networking
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

GENERAL SUMMARY:

The Project Engineer is a strategic technical position within the organization responsible for implementing technology solutions and serving as a point of escalation for technical support issues across departments.

Essential Duties and Responsibilities:  
• Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

• IT support for technical issues involving Microsoft’s core business applications and operating systems, as well as virtual environments primarily consisting of VMware products

• Engineer and implement system solutions for customers using technologies that meet their needs

• Implement and support disaster recovery solutions

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

• Implement remote access solutions implementation and support: VPN, Terminal Services/Remote Desktop

• System documentation and consulting services

• Communication with customers as required: keeping them informed of project progress, notifying them of impending changes or agreed outages

 Additional Duties and Responsibilities: 

• Provide best-in-class customer service

• Ability to work in a team and communicate effectively

• Identify and escalate project issues before they adversely impact the client

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Develop in-depth knowledge of ANS’ service catalog and how it relates to customer’s needs • Follow internal processes and procedures related to duties and responsibilities

• Responsible for entering time and expenses as they occur

• Work through project tickets and phases as assigned by a the project manager

• Enter all work as service or project tickets

• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional industry certifications, such as: Microsoft MCP, MCSA, MCSE, Cisco CCNA, CCNP or VMware VCP

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

• Diagnosis skills of technical issues

• Ability to multi-task and adapt to changes quickly

• Technical awareness: ability to match resources to technical issues appropriately

• Service awareness of all organization’s key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Self-motivated and ambitious, with the ability to work in a fast moving environment and stay calm under pressure

Apply for the Job #2691 Project Engineer position:

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