Job #2655 Mid-Level Network Engineer

Job #: 2655
Location: Franklin, Tennessee
Category: Infrastructure
Skillset: Networking
Placement Type: Contract to Hire
Start time: ASAP
Additional Details:

 

PRIMARY FUNCTION:

Provisions Group has a client seeking a Mid-Level Network Engineer to manage locations across the nation by actively monitoring and fixing issues before they exist. This individual will also be responsible for taking calls from internal customers from remote locations across the country. 

SCOPE OF RESPONSIBILITY:

  • Proactively monitor network locations across the nation
  • Research and document WAN issues utilizing network monitoring applications 
  • Report customer-facing service impacting issues to the customer and actively manage vendors to restore service quickly
  • Ensure high levels of customer satisfaction by directly resolving or managing all activities to restore service
  • Communicate with customers throughout the incident duration while managing the resolution activities
  • Report all customer communication and troubleshooting in a ticketing system and complete RCA’s as requested
  • Learns and utilizes new technologies on a continuing basis and works with team members to strengthen each other’s skills
  • Identifies specific technologies to specialize in to ensure customers receive prompt accurate support
  • Performs “on-call” duties as required; responding to certain types of after hour customer issues either through monitoring or voice communication
  • Contributes to 24 x 7 x 365 available for customer’s mission-critical network services

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