Job #2178 IT Support Specialist

Job #: 2178
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: End User Support
Placement Type: Contract to Hire
Start time: ASAP
Additional Details:

The ideal IT Support Specialist candidate will provide superior service and root cause resolutions for our clients. IT Support Specialists receive and handle requests for support, respond in a timely manner, and promptly escalate any unresolved requests as appropriate. In addition, IT Support Specialists produce detailed documentation and advise relevant persons of actions taken.

 

Qualifications

  • Effectively manages, organizes, and prioritizes work in a fast paced environment
  • Excellent people skills, including good verbal and written communications skills
  • Excellent decision making and analytical skills
  • Able to assess, negotiate and resolve questions and problems
  • Able to view incidents and problems from the customer perspective
  • Able to recognize impact and prevent occurrences of lost opportunity costs to the firm for extended delays in incident resolution
  • Has a service attitude with the ability to assess individual circumstances
  • Skilled at managing and meeting end user expectations

Education

  • A degree or diploma in Computer Science, Management Information Systems or a related field is a plus
  • Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
  • Industry Certifications, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)

Technology Experience

  • In depth knowledge of Windows Server and Desktop Operating System deployment, configuration, and administration
  • Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
  • Working knowledge of Microsoft Office applications and configuration
  • Virtualization troubleshooting and support (VMware preferred), including SAN experience
  • Firewall/VPN troubleshooting (Fortigate a plus)
  • Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
  • IP Telephony knowledge is an asset (Cisco, ShoreTel)
  • Experience supporting and troubleshooting enterprise software/hardware

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