Job #2168 Service Desk Analyst

Job #: 2168
Location: Nashville, Tennessee
Category: Infrastructure
Skillset: End User Support
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

The ideal Service Desk Analyst candidate must be able to prioritize and work on multiple issues concurrently and deliver measurable results in a high-pressure environment. He or she will perform problem analysis and systems troubleshooting, as well as network security management, project support. In addition, the ideal candidate must be able to provide regular communication between the client and team, strong team representation and set proper client expectations.

Qualifications


• Effectively manages, organizes, and prioritizes work in an fast paced environment
• Excellent people skills, including good verbal and written communications skills
• Excellent decision making and analytical skills
• Able to assess, negotiate and resolve questions and problems
• Able to view incidents and problems from the customer perspective
• Able to recognize impact and prevent occurrences of lost opportunity costs to the firm for extended delays in
incident resolution
• Has a service attitude with the ability to assess individual circumstances
• Skilled at managing and meeting end user expectations
• A degree or diploma in Computer Science, Management Information Systems or a related field is a plus
• Minimum of 2 years experience in technical support with strong troubleshooting and problem diagnosis skills, specifically with networking and server administration

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