Job #2153 Assistant Branch Manager

Job #: 2153
Location: Nashville, Tennessee
Category: Management
Skillset: Project Management
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

Customer Service and Operations

  • Assists Branch Manager in the efforts of branch employees in providing a high level of customer service, including management of customer service issues, customer dialogue, and telephone customer service, as well as training by example
  • Assists in developing and maintaining branch operational plan
  • Uses initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
  • Manages overall branch operations in absence of and/or at request of the Branch Manager

Human Resource Management

  • Assists in coaching, training, managing and developing employees
  • Provides continual feedback regarding employee performance; meets with personnel to monitor sales goals and overall performance
  • Assists Branch Manager in maintaining accurate record of employee performance and other human resource functions as directed, such as attendance records, etc.
  • Assists in administering and/or recommending disciplinary action, promotions, transfers and/or other personnel actions
  • Oversees recruiting initiatives in the market or as assigned by Branch or Regional Manager

Sales and Marketing/Financial Performance

  • Assists in developing, planning and actively participates in branch sales and marketing efforts to increase and improve business
  • Assists in training, motivating and coaching employees to increase branch sales
  • Assists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts and recommending accounts for referral to collection
  • Assists in supervising and training other employees regarding branch accounting procedures to include accounts payable process, payroll process, and accounts receivable process


QUALIFICATIONS

  • College degree with 5-10 years’ experience in management capacity in the business-to-business service industry

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