Job #2094 VP Client Services

Job #: 2094
Location: Nashville, Tennessee
Category: Management
Skillset: Networking, Project Management
Placement Type: Permanent Placement
Start time: ASAP
Additional Details:

Position Summary:  The VP of Client Services leverages technical, business and specific practice area expertise to maintain and develop client relationships. The VP of Client Services must be an excellent communicator that possesses strong organizational and people skills to make tough decisions and produce results while creating a positive team environment. This position is responsible for developing long-range client strategy, achieving retention, growth, profitability, and client satisfaction.

 

Essential Duties and Responsibilities:

  • Partners with the company leadership team to ensure strategic and tactical goals are aligned.
  • Leads all aspects of the client account management process, calling upon others to assist in service deliver, solution development and proposal creation, as needed or as directed by management.
  • Develops account plans for all directly-assigned clients by leading a joint company/client planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Strategically targets client-aligned growth opportunities for company products and services.
  • Proactively manages client satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
  • Oversees a team with various levels of technology skillsets, and provides guidance on all aspects of client relationships.

 

Job Requirements:

  • A record of achievement as a Client Services or IT VP /VP /Manager, Senior Engineer, Technical Account Manager or Technical Client Support position
  • Broad knowledge and experience in: Communicating Processes, Internal Communications, Process Improvement, Prospecting Skills, Fostering Teamwork, Building Relationships, Budgeting, Customer Focus, Reporting Skills, Thoroughness, Organization, Attention to Detail, Research Skills, Problem Solving, Quality Focus,
  • General knowledge of: Networking Infrastructure; Microsoft Technologies:¬†Desktop and Server, Exchange, Active VP y, ShoreTel, core business applications.
  • Experience in: C-level Strategy and Planning, Customer Service, Account Management, Technical Sales, Internal Communicative Strategy
  • Certification in: ITIL, Six Sigma or Microsoft.

 

Accountabilities and Performance Measures:

  • Establishes and executes strategic plans in all assigned accounts
  • Maintains high customer satisfaction ratings that meet company standards
  • Meets assigned expectation for quality assurance monitoring and business development
  • Completes required training and development objectives within the assigned time frame
  • Maintains required credentialing within applicable practice areas

 

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